Can you imagine having 84 surgeries before the age of 50? I’m bringing a patient experience story to life to increase empathy in & out of the workplace.
Improving Experiences For People With Disabilities (Video)
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Doing CX Right Blog
Miscellaneous
Creating WOW Moments by Simply Being Human
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
Doing CX Right Podcast Transcript Episode 117
Are you asking the right questions to increase customer satisfaction and staff, too? Check out Stacy Sherman and Marty Grunder on Doing CX Right Podcast Episode 117. View Audio and Youtube Listen Now Episode Transcript: Stacy Sherman [00:00:01]:Hello, Marty....
Golden Ticket to Customer Experience Event July 2023
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10.
Golden Ticket to Customer Experience Event
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing by Feb 9.
Get Featured On Doing CX Right Podcast with Stacy Sherman
Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.
CXM Best Practices Symposium
Customer Experience Management (CXM) is not just a hot topic in small to big size companies but also at universities too. I had the opportunity to speak at Michigan State University CXM Best Practices Symposium. I shared practical customer experience takeaways and how...
Humanizing Business During & After a Pandemic (CX Webinar)
What does humanizing business mean? How do you actually do CX right during and post Covid19. I spoke about these topics at CCW Digital’s summer 2020 event. If you are unfamiliar with the conference, CCW brings thousands of customer
Stacy Sherman Speaks About Diversity & Inclusion at National Event
Getting a "seat at the table" where decisions are made and working around "boys clubs" for years isn't easy. I haven't always been included even when discussions pertain to my job. Rather than feel stuck, I've shifted my attitude and intentionally advocate for the...
INCREASE YOUR SKILLS & TRANSFORM YOUR BUSINESS
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